If you have any queries, feel free to write to us here. We're happy to assist!

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Email: frostup.info@gmail.com

Contact: 9810443140

FREQUENTLY ASKED QUESTIONS

What is FrostUp?

FrostUp is an Indian jewellery brand offering anti-tarnish, skin-safe pieces curated for everyday wear. We focus on simple, stylish designs that last — without the high-maintenance.

Are your jewellery pieces really anti-tarnish?

Yes! Our pieces are made with tarnish-resistant materials designed to stay fresh through regular wear — just avoid harsh chemicals and long water exposure for best results.

How can I return an item?

Currently, we do not accept returns or exchanges unless the product is damaged or defective on arrival. Please check all details before placing your order.

Is your jewellery waterproof?

Yes, our jewellery is water-resistant and anti-tarnish.

Is your jewellery safe for sensitive skin?

Yes! Our pieces are nickel-free and hypoallergenic, making them gentle and suitable for most skin types.

Do you offer COD (Cash on Delivery)?

Yes, we offer COD for select pin codes across India. You’ll see the option at checkout if it’s available for your location.

When will my order ship?

We dispatch orders within 1–3 business days. You’ll receive tracking details as soon as your order ships.

How do I take care of my jewellery?

Store your pieces in a dry pouch or box, keep away from perfumes and harsh chemicals, and wipe gently with a soft cloth after use. Simple care = longer life.
You can also go through our guides page.

CONTACT US FOR ANY QUESTIONS

    Portrait of the FrostUp founder – visionary behind India’s leading anti tarnish jewellery brand.

    Lavanya Jain

    Founder

    Frost Up- Anti Tarnish Jewellery for Everyday Wear is like a dream come true for me and I really want to make this a success and reach the fashion girlies with the jewelry they deserve and basically save their money by investing in a jewelry that actually last for them to style it a multiple times.
    If you have any queries or questions please feel free to reach out to us, I promise to serve you with utmost love and care.